Search for your next NZ Technology Role

The Company

 A leading provider of managed and secure IT services, seeks an experienced IT Support and Projects Engineer to join their team. Big enough to handle any project, and small enough to take everything they do personally. This company prides itself in being transparent in our service offerings. You'll  find their honest, direct approach refreshing. Founded in Australia and now growing in New Zealand, with global alliances in most major countries, this is an opportunity to get on board in New Zealand at just the right time. 

The Role

As an IT Support and Projects Engineer, you will be responsible for managing IT helpdesk tickets, diagnosing and troubleshooting service desk incidents, and ensuring high-quality IT customer service to all customers. You will also participate in project initiatives and undertake technical training and testing of new products. This is a full-time role that may require occasional (very occasional) after-hours work. You’ll be compensated well for any extra hours.

Responsibilities

• Manage assigned IT helpdesk tickets and prioritise them effectively
• Diagnose and troubleshoot service desk incidents to ensure prompt resolution
• Ensure all incidents and requests for work are logged into the Help Desk system
• Set up and deploy laptops, desktops, printers, smartphones, etc.
• Support end user operating systems/applications
• Diagnose and troubleshoot hardware, operating system and file system faults
• Participate in project initiatives and undertake technical training and testing of new products
• Document IT procedures, configurations and solutions
• Escalate incidents and problems for resolution by appropriate employees and vendors
• Provide technical details to sales team if required

Qualifications, Skills & Experience

• Minimum of two (2) years relevant experience either in a similar role working with a managed services provider or in a Microsoft Windows based environment
• Expert knowledge of Microsoft desktop applications – Current Microsoft Windows and Office versions including current MS certification
• Experience supporting Mac devices including mobile devices (desirable)
• Working knowledge of Microsoft Server applications – Current Windows Server and Microsoft Exchange version, Strong Active Directory skills, Windows Server management, group policies and file and print services
• Understanding of O365 solutions and migration and support experience
• Basic understanding of networking technologies such as TCP/IP, DNS, DHCP, routing/subnetting, Wi-Fi and firewall technologies
• Experience working with Linux/Windows, Citrix environments and CISCO/Juniper/ProCurve & Ruckus networking hardware is highly desirable
• Working knowledge of Virtualised Server Environments including VMWare and Hyper-V
• Experience supporting Veeam backup solutions
• Experience with ConnectWise or similar ticketing system

The Person 

We are looking for a motivated, flexible and customer-focused individual with excellent technical diagnostics and resolution skills. The ideal candidate will have the ability to pick up new concepts quickly and work independently as well as part of a team. You must have a current New Zealand driver's license and own transport.

If you are a driven and experienced IT Support and Projects Engineer looking to join a market-leading company, we want to hear from you. 

How to apply

Hit the APPLY button!

Please only apply if you have the legal right to work in New Zealand.

If this opportunity isn’t the right fit for you, feel free to get in touch with us to discuss other options.

Upper Echelon is a specialist IT recruitment company dedicated to matching qualified people for business critical roles in organisations with a purpose. Our highly specialised recruiters have an average of ten years in the industry, so you can be assured of our experience and expertise.

We welcome and encourage applications from anybody irrespective of race, gender, sexual orientation and disability status.